Helpful reminder for logging queries
If you are a training provider and you’re unsure as to the correct procedure for logging queries, or need a quick reminder, please take a look at the guidance below:
What to do if I have receive a query?
First of all you need to identify what type of query it is. Is it operational (e.g. related to the operations of a centre), is it to do with certification or is it related to technical content or assessment delivery.
If it is an operational or a technical/assessment related query then it needs to be logged with Tracey Smith, our Customer Care Coordinator. All operational and technical/assessment queries received by centres should be logged with Tracey so that they can be managed, recorded and monitored. Tracey is the direct point of contact for all centres and external customers. It is important to channel these queries through Tracey to ensure they are dealt with effectively and resolved as quickly as possible.
If it is a certification query it can be directed to the CompEx Administration Team.
Alternatively, you can also fill in the enquiry form at the bottom of the page. Here you can choose a topic from the dropdown list and submit comments. This form is sent directly to info@compexcertification.com and any enquiries are distributed to the relevant departments.
Key contacts:
Operational & technical content / assessment delivery queries:
Tracey Smith, CompEx Customer Care Coordinator
Tel: 01978 663752
Email: traceysmith@compexcertification.com
Janet Edwards, CompEx Operations Manager
Tel: 01978 665410
Email: janetedwards@compexcertification.com
Certification queries:
Karen Williams, Compex Administrator
Neil Griffiths, Compex Administrator
Tel: 01978 665410
Email: compexadmin@jtlimited.co.uk